In recent years, government agencies have worked hard to become very good at serving their customers, which includes both the public and fellow staff members who run the department. In this program, government employees come to understand the importance of showing respect to every person they deal with.
As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should.
Having the ability to create a positive atmosphere, and seeing the value of being calm, patient, consistent and helpful, are important skills for any public servant.
Key Learning Points
- The importance of minimizing unnecessary frustration
- The value of responding to requests in a timely manner
- The necessity of learning their job completely in order to be an informed public servant.