Service Excellence: A Time To Care

Program length 20 minutes
Topics: Customer Service, Healthcare

This important course examines the main points to remember when you are involved in customer relations.

Key Learning Points

  • Telephone etiquette
  • Importance of patient privacy/confidentiality
  • Patient interaction
  • Patient perception/follow-up

Volume discounts

Your volume discount will be calculated in the cart when you check out.

Buy Discount You Save
10 5% Up to $272.50
20 10% Up to $1,090.00
30 15% Up to $2,452.50
What's Included DVD with English, Spanish and Portuguese versions. Leader's Guide and PowerPoint Presentation and additional interactive materials on the DVD-ROM.
Item #