Customer Service In Long-Term Care: Making It World Class

Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care.

Program length 19 minutes
Topics: Customer Service, Healthcare

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care: Making It World-Class.

Key Learning Points

  • Anticipate the residents' needs
  • Minimize problems
  • Speak and listen effectively
  • Learning to follow up effectively
  • Handle complaints successfully
  • Be caring, conscientious, team-oriented and pro-active.
$395.00

Volume discounts

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Buy Discount You Save
10 5% Up to $197.50
20 10% Up to $790.00
30 15% Up to $1,777.50
What's Included DVD with English, Spanish and Portuguese versions. Leader's Guide and PowerPoint Presentation and additional interactive materials on the DVD-ROM.
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