Customer Service Recovery for Retail...The Right Words at the Right Time

A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.

Program length 13 minutes
Topics: Customer Service, Retail, Retail

Sometimes it is the newest or least trained retail employee who has the last clear chance to save a customer relationship. They become the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower your retail staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, front-line retail employees will learn how to match the signals they send to customer with the words they say. A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.

Key Learning Points

  • When a Customer is Rude
  • When a Guest is Clueless
  • When you can't say, "Yes" to a request
$945.00

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Buy Discount You Save
3 10% Up to $283.50
5 15% Up to $708.75
10 18% Up to $1,701.00
15 22% Up to $3,118.50
21 25% Up to $4,961.25
31 29% Up to $8,495.55
41 33% Up to $12,785.85
51 37% Up to $17,832.15
71 41% Up to $27,508.95
91 46% Up to $39,557.70
111 51% Up to $53,496.45
What's Included DVD, Leader's Guide, PowerPoint Presentation, 10 Pocket Reminder Cards
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