While customer service training is obviously not new, smart companies always look for refreshing new approaches to reinforce service techniques and inspire commitment among front-line personnel. Just Incredible! is a refreshingly different video that uses humor, drama and irony to demonstrate how customer service really does make a difference.
Key Learning Points
- Knowing the product or service you are representing
- Treating customers with tact, honesty and courtesy
- Knowing the right way and the wrong way to deliver customer service
- Understanding the negative effects of poor customer service
- Effectively handling difficult customers