Lila's Story

This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.

Lila's Story

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.

Key Learning Points

  • Making a good first impression
  • Meeting customers expectations
  • Learning to follow up effectively
@ $545.00 each

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Title Lila's Story
SKU
Program length 14 minutes

DVD, Leader's Guide, Power Point