Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. In any time, in any situation. Hand them the tools to render this kind of service: CARING and SINCERE.
Key Learning Points
- English, Spanish and Portuguese versions
- A customizable PowerPoint presentation
- Informative training points and bonus material for refresher or training sessions
- Video-enriched training organized around learning objectives to facilitate discussion
- A printable Leader's Guide for trainers