The Secret: Customer Service Uncovered

Gain a new perspective on the fundamentals of great service

This video focuses on the most difficult customer service challenges.

Program length 17 minutes
Topics: Diversity, Customer Service

This video focuses on the most difficult customer service challenges, such as dealing with customers who speak a different language, come from a different culture, or act in a way that might otherwise test the patience of service personnel. This video includes scenes from three different settings...technical support, banks, and retail.

Key Learning Points

  • How to put yourself in the customer's shoes
  • How to be honest and tactful with customers
  • How to make even the most difficult customers feel liked and welcome
$595.00

  • DVD Purchase
  • USB Flash Drive Purchase
  • Online Delivery (call for pricing)
  • E-Learning (call for pricing)

Volume discounts

Your volume discount will be calculated in the cart when you check out.

Buy Discount You Save
10 5% Up to $297.50
20 10% Up to $1,190.00
30 15% Up to $2,677.50
Item #