This video focuses on the most difficult customer service challenges, such as dealing with customers who speak a different language, come from a different culture, or act in a way that might otherwise test the patience of service personnel. This video includes scenes from three different settings...technical support, banks, and retail.
Key Learning Points
- How to put yourself in the customer's shoes
- How to be honest and tactful with customers
- How to make even the most difficult customers feel liked and welcome