Who Cares?

Straight forward vignettes driven program.

Who Cares?

Customer service just isnt what it used to be. That statement cant be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. Its also too easy for them to forget the important role they play in your organizations success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customers shoes as wrong way and right way service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Who Cares? We do! And so do you!

Key Learning Points

  • Greet the customer
  • Respect the customer
  • Listen to the customer
  • Really help the customer!
@ $595.00 each

Volume discounts

Your volume discount will be calculated in the cart when you check out.

Buy Discount You Save
10 5% Up to $297.50
20 10% Up to $1,190.00
30 15% Up to $2,677.50
Title Who Cares?
Program length 21 minutes

DVD, comprehensive leader’s guide, PowerPoint Presentation