Through dramatic, entertaining vignettes, General Hospitable shows each member of your staff how easy and satisfying it can be to turn up their level of care. Comprised of seven mini-episodes, General Hospitable depicts a day-in-the-life of a patient Gladys beginning with her admission to the hospital and continuing right on through to her discharge. At each stage, viewers first see somewhat lackluster interactions between Gladys and health professionals followed by actively caring ones a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike. Healthcare staff members will learn customer service tips they can put to use immediately. But more than gaining specific skills, participants will be provided with a vision of what their facility can be when everyone sets their sights on consistently delivering top quality care to patients.
Sign in to view the support materials provided with this program.