The Guest Second Edition

Treat your customer like a Guest in your home.

The Guest gets an updated look and some new scenarios, but the simple message remains

Program length 15 minutes
Topics: Customer Service, Retail, Retail

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time.
Great customer service is no secret. Thats the message behind the remake of this hilarious hit. We all know how to take care of a guest in our home; we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. Its that simple.
Great customer service lies within each of us. With each new customer we have a choice: we can treat them as an interruption in our day, or we can greet them as a welcomed guest. Let this video forever change the way we see our customers . our Guests!

Key Learning Points

  • Welcoming Them
  • Using Their Name
  • Taking Care of their Needs
  • Thanking Them
  • Inviting Them Back

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What's Included The Guest 2E & The Original Guest on DVD, 1 CD-ROm (includes the Expanded Leader's Guide, Reproducible Handouts, customizable PowerPoint Presentation) 10 The Guest Pocket Cards
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