I'll Be Back

Join BobĀ Farrell as he share insights from a lifetime of taking care of the customer and of making them happy so that they always utter those magic words, "I'll Be Back!"

Program length 28 minutes
Topics: Customer Service, Bob Farrell

For 30 years restaurateur Bob Farrell excelled in an industry with an 80% failure rate. Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970's, Farrell is a master of serving the customer. As an added feature, Farrell interviews his good friend Jack McMillan, co-chairman of Nordstrom, a company cited more than any other as the standard for customer service.

Key Learning Points

  • Service
  • Consistency
  • Attitude
  • Teamwork
$645.00

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What's Included DVD & Leader's Guide
Item #