Point Of Impact!

This video clearly demonstrates the steps your front line needs to take to keep customers coming back--again and again!

Program length 14 minutes
Topics: Customer Service

The front line of any organization is where customers are won and lost--for life! Point of Impact! clearly demonstrates the steps your front line needs to take to keep customers coming back--again and again! And it's easy--if you have an A-C-E up your sleeve.

Key Learning Points

  • E-Effort: Especially when things go wrong! The four rules of extra effort: 1.Get the facts from the customer. 2. Show the customer you understand. 3. Tell the customer exactly what you’re going to do. 4. Follow through
  • What is this A-C-E An easy way to remember the keys to great customer service:
  • A-Attitude: Great customer service begins with a positive attitude. Smile! 10-second rule
  • C-Communication: Positive/open body language. Questions: Your most powerful tool! Listen!
$695.00

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What's Included DVD with English, Spanish and Portuguese versions. Leader's Guide and PowerPoint Presentation and additional interactive materials on the DVD-ROM.
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