The Secret: Customer Service Uncovered

Gain a new perspective on the fundamentals of great service

This video focuses on the most difficult customer service challenges.

Program length 17 minutes
Topics: Diversity, Customer Service

This video focuses on the most difficult customer service challenges, such as dealing with customers who speak a different language, come from a different culture, or act in a way that might otherwise test the patience of service personnel. This video includes scenes from three different settings...technical support, banks, and retail.

Key Learning Points

  • How to put yourself in the customer's shoes
  • How to be honest and tactful with customers
  • How to make even the most difficult customers feel liked and welcome

Volume discounts

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Buy Discount You Save
10 5% Up to $297.50
20 10% Up to $1,190.00
30 15% Up to $2,677.50
What's Included DVD with English, Spanish and Portuguese versions. Leader's Guide and PowerPoint Presentation and additional interactive materials on the DVD-ROM.
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