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Common Courtesy On The Phone
Treat the person on the other end of the line as though they were right there in the same room with you.
From making and taking calls to transferring calls and putting people on hold to taking and leaving messages, this program connects all the rules of telephone courtesy to a single, simple, easy-to-remember concept: treat the person on the other end of the line as though they were right there in the same room with you.
Key Learning Points
- Making a call is like making a visit
- Taking a call is like receiving a visitor
- Putting a caller on hold is like asking a visitor to wait at the door
- Transferring a call is like introducing two people
- Leaving a message is like making a call or a visit
- Taking a message is like receiving someone else's visitor