Customer Service Recovery for Retail...The Right Words at the Right Time

A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.

Customer Service Recovery for Retail...The Right Words at the Right Time
Purchase Options

Sometimes it is the newest or least trained retail employee who has the last clear chance to save a customer relationship. They become the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower your retail staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, front-line retail employees will learn how to match the signals they send to customer with the words they say. A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.

Key Learning Points

  • When a Customer is Rude
  • When a Guest is Clueless
  • When you can't say, "Yes" to a request
Full Length Preview (13 minutes)

Purchase Options

USB / DVD Self-Paced / Individual — call for pricing Group / Classroom — call for pricing
@ $950.00 each

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Title Customer Service Recovery for Retail...The Right Words at the Right Time
SKU
Program length 13 minutes

DVD, Leader's Guide, PowerPoint Presentation, 10 Pocket Reminder Cards