Good customer service -- everyone seems to understand the theory, but few grasp the truly negative impact of encountering an endless array of careless, thoughtless "customer service" people. "I'll remember you if you remember me." That's the customer's bottom line and the conclusion of this award-winning film that explores customer service from the customer's perspective. One of the most popular customer-service training videos in the industry.
Key Learning Points
- Caring consideration and a good attitude are the keys to customer satisfaction
- Good customer service builds customers' trust which in turn builds the business
- Customers always win -- they can find good service elsewhere, and more
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