Customer Service Training
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Service Impact! is a new series of training videos. Featuring engaging, lifelike scenarios and TV-quality production, training will be enjoyable and highly effective.
Service Impact! Series
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A comprehensive approach to developing customer service relationships built on a foundation of respect.
The 5 Values of GREAT Customer Service
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A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
The Angry Customer
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A toolbox of innovative and instantly usable techniques to help grow your success.
The Art of Networking with Mark Jeffries
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The sequel to the best selling customer service film, The Guest.
The Difficult Guest (Complete Package)
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The Guest gets an updated look and some new scenarios, but the simple message remains
The Guest Second Edition
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We're in the Band puts the lessons of an up-and-coming rock band to the test in the business world.
We're in the Band
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What Do You Say? when faced with those awkward and difficult customer service moments.
What Do You Say?