Supervisors are paid to make decisions, and they need to be good at it because their choices affect employees and the organization's bottom line. Good leaders must be consistent in their decisions and must make them as quickly as possible. At the same time, they have to give these decisions a lot of thought. The trick is to be confident without being hasty, and thorough without getting stuck in the details.
Key Learning Points
- Gather Information: identifying facts
- Develop Alternatives: recognizing possible solutions
- Select the Best Alternative: weighing the pros and cons
- Following Up: reflecting on decisions