TrainingBytes - Look Who Checked In...

Patients in gender transition are dealing with emotions, questions, stares and even discrimination. The bottom line message of this short video is simple: Everyone must be treated with respect. It doesn’t matter if you are a patient, co-worker or vendor, we all deserve to be heard and treated fairly…and…sometimes we need to speak up to make that happen!

This program provides a powerful look into the private conversation between co-workers (front line - reception, doctor-patient, doctor-nurse) while interacting with a transgender/transitioning patient. A must-see for any hospital/clinic/office environment.

Key Learning Points

• Understand why treating all patients with respect is just the right way to provide care.
• Patient-centered care means listening and respecting gender identity decisions and needs.
• Conversations around gender identity must take place - to better understand patient needs and requests.