The 3 videos in this series give participants an understanding of the part emotions play in workplace communication while also showing how stress can impact the way we react to others. Viewers see how emotional and social intelligence relate to work relationships and how clear and honest communication can result in better productivity.
Understanding Emotional Intelligence (12 minutes)
Learn three basic strategies for handling stress with emotional intelligence:
- Become aware of your emotions.
- Self-regulate your emotions.
- Recognize and empathize with the emotions in others.
Host Daniel Goleman explains the basic principles surrounding "The Science of Emotional Intelligence" while scenarios illustrate the various teaching points.
Demonstrating Emotional Intelligence (18 minutes)
Learn the subtle art of reading facial expressions and understand how emotions are passed from one person to another, almost like the common cold. See how "feel good" chemicals in the brain help you sync-up with others and encourage rapport. A key (and very funny) scene in this training program shows how emotions play out below the surface when a manager and employee reveal their true feelings directly into the camera, while acting like nothing is wrong when speaking to one another. In another scenario we see how a salesman risks losing a potential customer by mis-reading her facial expressions. This is a very good program for applying the basics of both Emotional and Social Intelligence in the real world of work.
Emotional Intelligence and Optimal Performance (15 minutes)
Most people don't understand that a certain amount of stress is necessary for optimal performance. Knowing the right amount for you is one of the five keys to staying highly motivated and engaged. Other strategies include learning how to control overly negative thinking (especially worry), learning how to recover quickly from an emotional episode, and learning how to handle disturbing emotions in yourself, your co-workers and your boss. Once you master the five simple steps outlined in this video program, you will be able to get along better with others, handle stress better, communicate better, work more efficiently and be more productive.
Key Learning Points
- Gives people practical instruction on how to manage emotions and decrease stress
- Depicts EI skills that help employees communicate clearly and with less conflict
- Helps individuals develop behaviors and thought patterns that optimize performance