Everyone is aware that employee retention is a growing and expensive problem for companies today. But do managers and supervisors understand the key role they play in keeping their talented employees on board? Many believe that the "glue" that makes employees "stick" is made up of money, perks, and benefits-issues over which they have no control. The truth is that there are many simple and inexpensive ways to create a loyal and enthusiastic workforce. This Trainers Toolkit® was created in cooperation with employee retention experts Beverly Kaye and Sharon Jordan-Evans, talented authors of the book Love 'Em or Lose 'Em: Getting Good People to Stay. This training package is one of the most powerful employee retention tools a manager can own as it offers 26 A-Z strategies on how to keep quality talent in today's competitive labor market. This vital toolkit will give you practical ways to communicate with your people as well as how you can demonstrate that you value and appreciate them and their efforts. The information improves retention by focusing on leadership, teamwork and communication skills required of successful managers in today's workplace. Both seasoned managers and new supervisors will discover the "a-ha's" of a long list of easily implemented tactics to improve moral and retain their most valuable assets-their employees. Video Synopsis: A restaurant setting is used as the springboard to explore retention issues from the perspectives of the restaurant clientele; both managers and employees. "Behind the scenes", in the kitchen, the restaurant staff is tuned into a radio talk show where the authors of "Love 'Em or Lose 'Em", Beverly Kay and Sharon Jordan-Evans are being interviewed. Their advice creates the awareness and provides the "fix" for the retention issues of call-in guests from a variety of situations. The interwoven storylines create a fast-paced and entertaining training tool for managerss at every level of the organization.
Key Learning Points
- How to keep your star employees
- Hidden costs of replacing departing employees
- The A-Z of employee retention
- The impact of retention problems
- What makes employees stay
- The (retention) bucks stops with the manager