PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. Its walking the customer to the item theyre looking for rather than pointing or maybe its simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. Thats the PICKLE.
Key Learning Points
- Service: Make serving others your #1 Priority. You work in a noble profession, be proud of what you do.
- Attitude: Choose your Attitude. How you think about your customers, is how you will treat them.
- Consistency: Set high standards, and stick to them. Customers return because they like what happened last time..
- Teamwork: Look for ways to make each other look good. In the end, everything ends up in front of the customer!