Availability date: 08/27/2015
Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. This program is for retail audiences and features scenarios specific to the demands of a fast-paced, customer-driven workplace.
An inherent part of being a manager or supervisor is dealing with tough employee situations. Sometimes it just seems easier to ignore the problem, rather than take the time and courage to confront the situation and get the employee back on track. The Courage to Coach – For Retail outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step—call it like you see it. You will also learn how to reach an agreement on the problem, develop an action plan for correcting the problem and follow up with the employee.