Who Sold You This Then?

Who Sold You This Then?

Updated Version

Classic and hilariously funny sales program.

Program length 20 minutes
Topics: Cleese, John Library, Video Arts, Sales

After-sales service increases customer loyalty. 

Charlie Jenkins is the "unsalesperson" of the year. But he's not a sales rep by tradehe's a service engineer. In commercial, industrial and domestic situations, Charlie makes a drama out of a crisis at every available opportunity. He criticizes the product, the company and even the customer when what he should be doing is supporting them all.

Service, technical and installation staff will learn from the classic errors portrayed and understand how they can become troubleshooters rather than troublemakers. Management and sales staff will learn to appreciate the problems faced by their after-sales teams.

Key Learning Points

  • Support the salesperson.
  • Support the product.
  • Support the organization.
  • Support the customer.
$999.00

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What's Included DVD, Course Leader's Guide, Delegate worksheets on disk, PowerPoint slides and Self-study workbook on disk
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