After-sales service increases customer loyalty.
Charlie Jenkins is the "unsalesperson" of the year. But he's not a sales rep by tradehe's a service engineer. In commercial, industrial and domestic situations, Charlie makes a drama out of a crisis at every available opportunity. He criticizes the product, the company and even the customer when what he should be doing is supporting them all.
Service, technical and installation staff will learn from the classic errors portrayed and understand how they can become troubleshooters rather than troublemakers. Management and sales staff will learn to appreciate the problems faced by their after-sales teams.