Diffusing Hostility Through Customer Service

The Respectful Workplace 3 Part Series

Diffusing Hostility Through Customer Service

Takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around.

Key Learning Points

  • Developing good communication and customer-service skills
  • Providing service to hostile customers

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@ $725.00 each

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Title Diffusing Hostility Through Customer Service
SKU
Program length 25 minutes

DVD & Leader's Guide