Diffusing Hostility Through Customer Service

The Respectful Workplace 3 Part Series

Program length 25 minutes
Topics: Workplace Violence

Takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around.

Key Learning Points

  • Developing good communication and customer-service skills
  • Providing service to hostile customers

Related Programs

$725.00

  • DVD Purchase
  • Online Delivery (call for pricing)
  • E-Learning (call for pricing)

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What's Included DVD & Leader's Guide
Item #