30 Ways to Make More Time demonstrates that time management training can be applied to anyone within an organization.
Every employee will face change of some kind virtually every day, so its vital they know how to cope with it.
Specifically aimed at those who need to manage change in their organization.
Internal customer service.
Introduces the proven system of behavioral interviewing.
This program covers first impressions, eye contact, gesture and posture, mirroring, body language that contradicts the spoken word, and people's sensitivity to their personal space.
Collection of small humorous ice breakers.
John Cleese's three inept managerial characters portrayed.
Humorous sketches lay the foundations for customer care.
Three simple steps: Position, Options and Proposal.
This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled.
Smile, look attentive and be sympathetic.
This video introduces three all-too-familiar personalities with poor interviewing skills and shows how to avoid their typical mistakes.
Jamie Olivers passion and vision transformed a bunch of unemployed kids into an efficient, organized team, capable of running a first-class restaurant.
This program identifies four easy-to-remember learning points so your team can apply the trainees' experiences to improve their own team skills.
Meeting Menaces contains five short sequences showing the extreme behaviour exhibited by some colleagues.
Learners will come away with the ability to better prepare, structure, manage and control effective meetings.