Internal customer service.
Collection of small humorous ice breakers.
John Cleese's three inept managerial characters portrayed.
Humorous sketches lay the foundations for customer care.
Three simple steps: Position, Options and Proposal.
This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled.
Smile, look attentive and be sympathetic.
This video introduces three all-too-familiar personalities with poor interviewing skills and shows how to avoid their typical mistakes.
Meeting Menaces contains five short sequences showing the extreme behaviour exhibited by some colleagues.
Learners will come away with the ability to better prepare, structure, manage and control effective meetings.
John Cleese is caught in his own courtroom nightmare, accused of bungling the human side of meetings.
One part for both the manager & the apraissee.
The essential techniques.
This classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team.