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Telephone Skills
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Topics
- Accountability
- ADA
- Appraisal
- ATS Media Programs
- Attitude
- Bias/Unconscious Bias
- Bullying
- Change
- Coaching
- Communication
- Compliance
- Conflict
- Customer Service
- Diversity
- Documentation
- Ethics
- Family Medical Leave Act (FMLA)
- Generations
- Harassment
- Interviewing
- Leadership
- Legal Issues
- Management
- Meeting Openers
- Motivation
- Problem Solving
- Respect
- Retail
- Safety
- Sexual Harassment
- Supervision
- Teams
- All Topics...
- Industry Specific
Telephone Skills
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Treat the person on the other end of the line as though they were right there in the same room with you.
Are You With Me?
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In this video, we learn how our attitude can profoundly affect the lives of other people.
Attitude is Everything
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In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company.
Call of The Mummy
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Learn valuable techniques for maintaining ownership of the call while staying friendly, interested and providing excellent customer service.
It's Your Call
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To deliver remarkable customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic.
It's Your Call
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Dial in with this program and ring up some courteous and effective phone interaction principles.
Telephone Courtesy: The Royal Connection
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This engaging program reveals the challenges and the virtual rules that both participants and meeting organizers need to know.
The Invisible Meeting
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You never know how important the person who answers the phone can be to the success of your call, so don't take them for granted.
The Outbound Call
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Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues.
The Really Angry Customer
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This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. Body Language Howlers Communication is not always about what you say, but sometimes about what you do, as these body language faux-pas clearly demonstrate. Interpersonal Howlers
Complete Howlers Series
