This course is designed to help participants become better communicators so that they can build productive relationships in the workplace. Participants have an opportunity to learn and practice their communication skills in a variety of different ways. Role-plays are provided to help participants experience the communication process from various standpoints, including speaker, listener, and facilitator.
Key Learning Points
- Learn to give specific directions and how to deliver constructive criticism for maximum effectiveness.
- To teach participants the skills to elicit open communication from others.
- To help participants understand the importance of nonverbal messages
- To help participants assess and strengthen their listening skills.
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