Customer Service Zone
Visit the galaxy of customer service.
In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service - while taking your audience on a journey of discovery. As this fresh, entertaining tale unfolds, you'll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers.
Key Learning Points
- Welcome: immediately greet customers in a friendly and professional manner
- Hear: ask customers how you can help, and listen carefully
- Accomplish: own the issue and take action until customers' needs are satisfied
- Thank: thank customers and invite them to return