Open Mind, Open World: Improving Intercultural Interactions

This program introduces the O.P.E.N. process to improve communications and productivity.

Program length 32 minutes
Topics: Diversity, Global Cross Cultural

In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity.  Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors.  Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.

The O.P.E.N. model involves four basic steps:

O Observe the behavior
P Prepare a response
E Engage in communication
N Notice the results

Key Learning Points

  • Identify cultural tendencies that impact our interactions and effectiveness with global colleagues
  • Identify and respond to situations involving intercultural dynamics
  • Distinguish between effective and ineffective intercultural communication
  • Use global awareness and the O.P.E.N. process to improve communication and productivity

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