Customers With a Difference

Just a Call Away Series

Practical techniques for understanding your customers.

Program length 14 minutes
Topics: Diversity, Telephone Skills
This segment is packed with practical techniques for understanding your customers with a difference. The story relates Taylors experiences as she grapples with the challenge of being both a service giver and a customer when dealing with people who are different than you. She complains bitterly about the treatment she receives at the hands of a foreign visa department. However, her reactions are not dissimilar when faced with a similar situation in her own work environment. Follow the story as she learns some good common sense skills, takes up the challenge to stretch her comfort zone and appreciates the value of her own diverse customer.

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$545.00

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What's Included DVD, Leader's Guide and Reproducible handouts
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