Government Training
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Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it.
Customer Service Recovery for Government...The Right Words at...
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The five videos in this series cover important themes applicable to all government workers.
Government Employee Training Series
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While there are no guarantees when it comes to dealing with difficult people, the time tested tactics in this program will help your agency staff members avoid learning a lot of lessons the hard way.
Dealing With Difficult Citizens
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Best-selling author Donald T. Phillips demonstrates the highest qualities of leadership.
Character in Action
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In this program, government employees come to understand the importance of showing respect to every person they deal with.
Customer Service
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This video examines the ethical principles common to all government codes of ethics.
Government Ethics
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Discover how to bring character-driven leadership to your organization.
Leaders of Character: Leadership - The West Point Way
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