What can leaders do to regain trust? This video provides realistic methods for rebuilding trust and reestablishing employee involvement. Today's LEADERSHIP: What's Trust Got To Do With It? tells the story of a team leader who learns that trust is the foundation of leadership. Using three trust building behaviors: openness, credibility and trusting others, he gradually regains the trust and active participation of his work team. Rebuilding trust, as demonstrated in the video, requires time and consistency. As Sid, the video's mentor says, "Trust is like money. It's tough to get and easy to lose." And without trust, leadership is not possible.
Key Learning Points
- The 3 most important trust building behaviors are: Openness--honestly tell people what you know--listen and respond to all questions. Credibility--do what you promise to do--own up to unfulfilled promises. Acknowledge skills & expertise
- Trust is the foundation of leadership
- Trust building behaviors must be consistent and ongoing