A conversational, easy-to-use program that shows how unconscious bias, micro-inequities, and micro-affirmations overlap in the workplace.
All five generations discuss their own generational traits and that of their coworkers.
A complete tool for managers and employees.
This succinct program clearly illustrates the importance of diversity.
PICKLES are extra things you do to make people happy.
This practical and memorable program is specifically designed to empower your staff with a clear checklist of Customer Service Recovery tools and techniques.
The FISH! Philosophy has become an extraordinary international phenomenon.
In this newly revised and updated version, more consideration is given to the idea of uncovering behavioral predictors, as well as thoughtful attention toward a thorough job analysis being the basis for developing effective BBI questions.
The incomparable power of customer service delivered from the heart.
This video is designed to give your leaders the tools they need to not only hold themselves to high standards but also influence their peers and the people they lead.
Make a successful transition from coworker to manager.
Learners will come away with the ability to better prepare, structure, manage and control effective meetings.
Coaching is one of the most effective ways to improve the performance of the people around you.
Find out how a leaders behavior influences the success of a work group.
This 10 minute program defines Harassment, its impact on people and organizations, and its remedies.
How to avoid customer service problems that lead to negative feedback.
Takes managers step by step through the three most critical times for performance intervention.