Conflict is inevitable, this program will teach your employees how to recognize three of the most common conflict situations in the workplace.
Experience the communication process from various standpoints, including speaker, listener, and facilitator.
Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools.
The Communication Counts program provides a brief look six communication issues while offering common sense tips on how to prevent them.
Communication happens everyday, all the time.
Discover the whys and wherefores of communication snafus with this important video.
Dr. Jerry B. Harveys parable about a family trip.
Everyone is frustrated and resisting change. Steve helps them progress.
What would your organization be like if no one ever asked, "Whose fault is this?"
Ben Zander, Conductor of the Boston Philharmonic Orchestra.
A trainer's favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.
This program covers first impressions, eye contact, gesture and posture, mirroring, body language that contradicts the spoken word, and people's sensitivity to their personal space.
There are different kinds of communication and communication techniques have evolved with technology. And when you're the supervisor, it's twice the challenge.
This video uses a unique comparison between good and bad management styles to captivate and educate your managers on the benefits of good communication skills.
The Communication Essentials series will ensure that your employees communicate efficiently, productively and cooperatively, resulting in higher morale, greater productivity and more open communication throughout your organization.
Miscommunication in healthcare can lead to disastrous results
Nonverbal language is something we cannot afford to ignore.
Boomerang is a motivating 10-minute video with animation, a case study, and narration by psychologist Peter Quarry.
Whether dealing with a complaint concerning the quality of a service or product a well-handled complaint can often achieve a great deal for your business.
Learn the three essential steps for this skill to avoid misunderstandings and mistakes.
Everyone is blamed when Carols social responsibility strategy goes horribly wrong.
Carol and her team are rude, vague and miss opportunities to impress.
Steve's negativity is now contagious. Wishing, whining and wasting time must change.
Using short stories, the do’s and dont's of healthy dialogue are shared.